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Featured guideHow to request store surveillance footage after a fallBuild a precise written request that helps the store find the right cameras and time window before routine recording may overwrite the video.4 min read · Read the guide →Guides to preserve footage and pursue the incident report
Plain-English answers about surveillance video, preservation requests, and the records a business may create after a fall.
Preserve video
Can a store refuse to show you surveillance video?Understand why a store may not show you its camera video, why preservation comes first, and how a copy may later be pursued.Read the guide →How long do stores keep camera footage?There is no universal retention period. See what controls storage time, how rolling overwrite works, and why a precise written request matters.Read the guide →What is a preservation of evidence letter?What a preservation letter should identify, which records it asks the business to keep, and what the letter cannot guarantee.Read the guide →
Get the incident report
What to do now
Fell in a store? What to do nowA practical first-day checklist: report what happened, document the scene, get care, and put video preservation in writing.Read the guide →What to write down today if you just fellCapture the time, exact place, hazard, witnesses, statements, and symptoms while the details are still fresh.Read the guide →
Government and public property
Get the incident report
Browse store guides →Store-specific help
See how incident reports, footage, and claim handling work at 18 common chains, without implying affiliation with any of them.
Already know where and when it happened?
Start the preservation request while the camera system may still have the video.